![]() However, it's less annoying since the character usually shows up as a box or a blank space in Internet Explorer or a black diamond in Firefox. You can prevent many of the problems by turning off the smart quote feature in Outlook and using the standard keyboard characters. Hi Raja, According to the Microsoft page on mentions, The Mentioned mail feature and the (at symbol) indicator are only available for recipients using Exchange Server 2016, Exchange Server 2019, Exchange Online, or. This can be due to several reasons, a frequent cause is the message was converted to plain text or a different encoding by a virus scanner. The character is converted from the ASCII character (straight quote) to a Unicode character (curly) and the Unicode character is not supported on the recipients side. Then go to Insert tab, and click Symbol > More Symbols. Create a new email message, and click on the email body to activate the Insert tools. This happens most often when you use characters supported by Word's "smart quotes" feature, typically affecting apostrophes, double quotes, dashes, and ellipsis. Besides the above trick, you can also insert or add accent marks in Outlook email body with its build-in Symbol function. Why do we get these characters à replacing text in email messages? ![]() This is a fairly common question, although I see it a lot less these days, thanks to the widespread use of Unicode.
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